Contact Person
Kathy Gaier
Manager
Health Care Associates
Community Care Givers
www.healthcareassociates.net/
Critical
Issue
SBC did not take
responsibility for solving the telephone system problems and did not invest any time in studying the needs of the organization.
Implications
Immediate response to callers is critical to the health of
patients who need help and is vital for the business of Health Care Associates. “Health Care Associates has been providing
care to West Michigan for over a decade. In that time, we have become a valuable resource and a reliable friend to many people.
Because an HCA employee answers our phones 24 hours a day, we can provide you with an immediate response.”
Capability
Kathy needs reliable systems and responsive services to support
emergency calls from nurses in patient’s homes and office work in three buildings.
Quantum Leap Communications Provided
Instant response to calls for help from Health Care Associates
is a vital part of our service. We clearly understand the importance of reliable phone service to the patients and nurses
and we ensure that they get what they need. In order to improve reliability and performance, we conducted a comprehensive
analysis of their needs. This enabled us to design suitable, dependable solutions to their problems. Our highly skilled team
installed the products on time and is available to provide any service to keep Health Care Associates operational.
Result
Kathy Gaier and the Health Care Associates staff remember
their experience fondly. They know that the Quantum Leap team will respond immediately any time they need help and that means
Kathy can always help her patients.
